I have just received my 2001 712ce back from Amsterdam and thought I would report how I got on. It left my house (in Hull, UK) on 8th December via UPS. Eri at Taylor did all the organising of the shipping, although I had to pay (£78 both ways) and obtain a box (I took a trip to my nearest Taylor dealer - it actually contained a new 812ce at the time which I bought and am delighted with), so that was a successful but expensive trip!! They gave clear instructions on how to pack the guitar safely.The 712 had some finish lifting off the wood around the Fishman preamp cutout - this was the original reason for sending it back in the hope the new 12 year warranty offered would cover repairs. I also took the opportunity to have a retrofit es installed (£xxx - I can pm the UK price if you want, let me know). The work was carried out with no charge for the finish repairs, I paid via paypal and Ups dropped it off today less than a month later.I am delighted with the es - in my opinion it's transformed the plugged in sound of the guitar with a lot less knob twiddling - although some eq is still needed. You have to look really carefully and know where to look to see any evidence of the repair. As part of the es fitting the guitar was re setup and now plays better than ever.Eri and the guys in Amsterdam were helpful and efficient and I am delighted with the end result. My experience seems to mirror those of people in the US, so it seems to me that Taylor are succeeding in their aim of providing a similar level of service in Europe to that in the US