Taylor's New Website Q&A

[Jim]

If this handy page of all list prices is still on the redesigned webpage I am not able to find it, and I would like to ask how to find it if it is there, or if not to ask that they put it back on their website.

Good point. We are going to put up a PDF of our price list. I'm curious, if you were going to the site to download it, where would expect to find it?

Thanks

The first place I would look would be at the bottom of the page that comes up when you click on "Guitars".  If I did not see it there, I might try the page that comes up when you click on "Support".

Thanks, Shannon! 

[Cindy]

Here are some of the reasons why I find this new web site difficult to navigate:

First I went to search for woods and scrolled down the page. I accidentally scrolled too far and wound up being overwhelmed by so many choices that were not organized by woods. When I did find the wood info, I still had to scroll side-to-side to see all the info. I'd prefer to have all of it on one page rather than to see all these guitars. The following pic is what I initially saw before I realized I scrolled too far. Pity the actual info on the differences between woods only takes up at most 20% of the page (and I still have to scroll sideways to access all of it).



Then I decided to search by series and brought up the following page. I'd rather have ALL the series listed on one page for side-by-side comparisons rather than to be inundated with a bunch of guitars (all of which happened to be koa...if I weren't in the market for a koa guitar, I'd be pretty frustrated).



Then I chose to search by category. Underneath the choices of Nylon, 12-String, Travel/Small Body, 12-Fret, Baritone, and 6-String were a bunch of guitars that I have no idea how they were supposed to be categorized.



Lastly I chose Top Woods and would once again preferred the option of side-by-side comparisons of information.



And I still couldn't find the burst pics that Michael found previously even though I knew the 6-series uses bursts. I even did a search for bursts but still didn't find the graphic with the side-by-side comparisons.

IMHO it just seems like the site is one huge ad showing a bunch of guitars rather than to be helpful in finding the specific info one is searching for. I definitely preferred Taylor's previous web site and felt it was MUCH easier to navigate.

[BigSkyTaylorPlayer]

Hi Shannon,

Are there any plans to have information on the Spring/Fall Limited Edition runs?  I used to be able to look up the specs of mine - and other - but I haven't been able to locate that on the new site.

[michaelw]

... And I still couldn't find the burst pics that Michael found previously even though I knew the 6-series uses bursts. I even did a search for bursts but still didn't find the graphic with the side-by-side comparisons...

hi Cindy,
here it is
http://taylorguitars.us/guitars/features/finish/Colors.aspx

i hope it is alright to post these links from previous iterations, NOT for the
basis to say that the past sites had more content, but to show what could  be
integrated into the new site, perhaps using the older 'spinners' as temporary
place holders &  adding the latest model pic updates as needed later on

[basalt beach]

Hi Shannon,

thanks for asking for our input.  From a visual perspective, the new website is excellent, from a navigational perspective, (in my opinion) it could use some tweaking...

Improvements: 

1)  please add back the detailed guitar specs of the measurements, upper bout, lower bout, waist, etc , they used to be on the old website.

2) Navigation, yes echoing what others have said, please put on top.   I started by looking for 12 Fret models so I opted for Shop by Category, so, If I click on the 12 Frets wanting more information, the navigation pane for Nylon, 12 string, Travel, Baritone & 6 string remains in the middle of the page.  Users of the site, when the make a selection are drilling down for information and I find the middle navigation pane somewhat confusing

So I am looking at the 12 Fret picture on top, and I have the middle screen navigation panes, and below that are the two choices, 12 Fret or 12 Mahogany.  At first I am wondering why I still have the middle navigation pane or perhaps that these models shown, all have 12 fret options based on the 2 wood choices below?    Once I select the 12 Fret, then the navigation is back on top again for Options, Specifications, Media, News/Events, and Artists.    As for the 2 options for 12 Frets, I would suggest you add "click here for details" or hypertext"Details"  to each box.  Not everyone is computer savvy and my best friend is one of them...and did not realize you had to click on the box (his comments not mine)

thanks again for asking for input....

[mgap]

Are there any plans to have information on the Spring/Fall Limited Edition runs?  I used to be able to look up the specs of mine - and other - but I haven't been able to locate that on the new site.

I to would like to see past limited edition runs.  Also maybe more history in general, and on past models.

[cjd-player]

Are there any plans to have information on the Spring/Fall Limited Edition runs?  I used to be able to look up the specs of mine - and other - but I haven't been able to locate that on the new site.

I to would like to see past limited edition runs.  Also maybe more history in general, and on past models.

+1  Specs on past Limited Editions as a part of history would be a great addition.

[Shannon McGlathery]

Hi Shannon,

Are there any plans to have information on the Spring/Fall Limited Edition runs?  I used to be able to look up the specs of mine - and other - but I haven't been able to locate that on the new site.

Yes, we will be putting up info on the new 2012 Spring limiteds soon. Yay! At some point we also want to start backfilling info for old limiteds as well.

[Shannon McGlathery]

... And I still couldn't find the burst pics that Michael found previously even though I knew the 6-series uses bursts. I even did a search for bursts but still didn't find the graphic with the side-by-side comparisons...

hi Cindy,
here it is
http://taylorguitars.us/guitars/features/finish/Colors.aspx

i hope it is alright to post these links from previous iterations, NOT for the
basis to say that the past sites had more content, but to show what could  be
integrated into the new site, perhaps using the older 'spinners' as temporary
place holders &  adding the latest model pic updates as needed later on

Those colors are out of date. Use at your own risk . But to Cindy's point we added a standard model options overview page to our list of things to do.

[andyi5]

+1 on Cindy's recent post, she sums up the kind of experience I've had with the site too. No problem with the look, just it's much slower to navigate then before and seems less clearly organised. Scrolling side to side is quite a nuisance if your connection speed isn't fast, and not worth it just to have bigger pictures of stuff you're not looking for. This is a widespread problem on new media styles - a lot of MSN UK articles are very similar, where you can waste ages sideways scrolling though something you should just be able to scan on a single page in a few seconds.
Anyway hopefully the model overview page will solve this.... a comprehensive model list would be fine - doesn't need to be flashy, just everything more or less in one place, and where a single click will get you where you want to go. I think this is what people liked in the previous site - you scroll down a list and it takes you to right where you want to be.

[edman]

I visited the "new" website for the first time a few days ago.

I think it is a HUGE improvement over the old website.

Nice Job!

[Strumming Fool]

Getting more used to the website. One question: are you still able to send a letter to W&S or write to "Ask Bob" on the website? I couldn't find a way to do this as I have in the past....

[Herb Hunter]

Hi,  a couple of pages don't open for me:

http://www.taylorguitars.com/sites/default/files/10_UnderstandingES.pdf,

http://www.taylorguitars.com/sites/default/files/Taylor-Guitars-Acoustic-Electric-2012-PriceList.pdf?utm_source=Website&utm_medium=Support%20Sidebar%20Link&utm_content=PDF&utm_campaign=Price%20List%202012%20Download

I was able to quickly open both the Understanding the Taylor Expression System tech page and the 2012 Price List and Specifications PDF.

[Shannon McGlathery]

Hey folks,

I just wanted to give you guys a quick update.

We haven't forgotten about all the stuff we've talked about on this thread. We'll get to it all as soon as possible. To say our plate is full is an understatement. 

Some of the recent updates we've made include the ability to search for Events by City, Zip or postal code, the Spring Limiteds and Builders Reserve (which turned out to be more work than we expected) and numerous small bug fixes

We are going to roll out a dealer locator in the next few days and are hard at work on a new TaylorWare webstore.

Please keep the feedback coming.

Cheers!

[jjrpilot-admin]

Hey folks,

I just wanted to give you guys a quick update.

We haven't forgotten about all the stuff we've talked about on this thread. We'll get to it all as soon as possible. To say our plate is full is an understatement. 

Some of the recent updates we've made include the ability to search for Events by City, Zip or postal code, the Spring Limiteds and Builders Reserve (which turned out to be more work than we expected) and numerous small bug fixes

We are going to roll out a dealer locator in the next few days and are hard at work on a new TaylorWare webstore.

Please keep the feedback coming.

Cheers!

Shannon you and the Taylor Co are doing a stellar job. It's been said a million times over but you all at Taylor are going beyond the call of duty even by asking for input.

Stop making us feel valued!