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Author Topic: Oasis customer service is superlative  (Read 3131 times)

donlyn

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Oasis customer service is superlative
« on: July 13, 2017, 09:54:02 PM »
I have been using Oasis humidifier products for some years now, mostly to offset the dryness that accompanies furnace season in a poorly insulated old house in Massachusetts. Purchased one that gave me a problem, so I called Oasis about it and a replacement was dispatched instantly, which arrived today.

Excellent service like that should always be acknowledged.

Thank you Dan from Oasis!

Don
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* The Heard:
85 Gibson J 200  sitka/rosewood Jumbo
99 Taylor 355  sitka/sapele 12 string Jumbo
06 Alvarez AJ60S  englemann/mpl lam m Jumbo
14 Taylor 818e  sitka/rosewood Grand Orchestra
05 Taylor 512ce L10  all mahogany Grand Concert
09 Taylor  all walnut Jumbo
16 Taylor 412e-R SE  sitka/rosewood GC
16 Taylor 458e-R  sitka/rosewood 12 string GO
21 Epiphone J-200  sitka/maple Jumbo
22 Guild F-1512 s/rw 12 string Jumbo

* Tenor Ukuleles:
Kala KA STG
Kala KA APT5 CTG 5 string

zeebow

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Re: Oasis customer service is superlative
« Reply #1 on: July 13, 2017, 11:32:33 PM »
good to hear!
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1995 912C - englemann/eir
2009 xxxv-p - sitka/madagascar
2010 414ce - sitka/ovangkol (made on my wedding day!)
2011 914ce - cedar/eir
2014 martin 000-28 custom - adi/cocobolo
2017 BTO GC 12 fret - lutz/cocobolo
2019 BTO GC 12 fret - cedar/cocobolo
2019 sheeran w03 - cedar/santos rosewood
2019 lowden s35 12 fret - driftwood cedar/cocobolo
2020 lowden s35 12 fret alpine spruce/madagascar
2023 lowden wee wl-35 12 fret - driftwood cedar/madagascar
2023 martin 00-28 modern deluxe - sitka/eir

MrYelnats

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Re: Oasis customer service is superlative
« Reply #2 on: July 14, 2017, 12:12:02 AM »
I've been using oasis "gel" filled humidifier products for at least 6 years and I am very happy with them. Glad they are so responsive to their customers!
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-2018 312ce Limited NAMM Lutz over Blackwood
-2016 614ce with Florentine Cutaway
-2012 414ce Ovangkol
-Martin 00015SM
-Martin CS 000, Red Spruce VTS top, Guatemalan back/sides.

Strumming Fool

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Re: Oasis customer service is superlative
« Reply #3 on: July 14, 2017, 07:17:34 AM »
Oasis is all I use based on its ease of use. Great product that uses the K.I.S.S. principle.
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My Taylor Grand Auditoriums:

1997 Cujo14 - old growth cedar/black walnut
2014 K24e - master grade koa
2018 Custom GA - bear claw sitka spruce/mahogany
2019 614 - torrified sitka spruce/flamed maple
2020 714 - lutz spruce/rosewood

Edward

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Re: Oasis customer service is superlative
« Reply #4 on: July 14, 2017, 12:51:01 PM »
I've never used Oasis, but it is always good to hear that a company owns up to their product and truly delivers support to their customers.  Good on them!  And thank you for posting!  IMHO, good companies should not only be praised publicly for their worth, but must be supported by our purchases if we want them to survive, let alone grow.  I vote with my wallet :D

Edward
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