UPDATE: Finish Cracks on My Brand New 210e Deluxe

[Taylor339]

I've noticed some hairline cracks in the finish of my brand new 210e Deluxe purchased on 11/08  .  There are at least two cracks are on the back and a couple on the sides.  The top is perfect.  The cracks run with the grain of the laminated rosewood but you can definitely see and feel them with your finger. 

A buddy I play with in church with has the same guitar in sunburst.  I picked his up today to look for something similar and his is flawless.  I'm taking it back tomorrow.  Not sure what they will tell me.  I realize it's a made in Mexico guitar and only sells for $X but I don't believe it's up to Taylor's standards. 

Is this a common problem with the 100/200 series guitars?  I did a lot of searching on line, and didn't find any complaints about this issue.



$, per forum rules

[Six-String Samurai]

I would say call Taylor's customer service, see what they have to say.

[Taylor339]

I would say call Taylor's customer service, see what they have to say.

It's a dealer issue in my opinion.  If I call Taylor customer service, they will ask me if I have taken the guitar back to the place where I purchased it.

[TaylorGirl]

When I had an issue, I started with the dealer. They confirmed it was a valid issue for Taylor. They contacted Taylor with the pictures and my contact information. Then Taylor contacted me with the directions on sending it to Taylor, and provided a shipping label. Then, I dealt only with Taylor, until it was serviced and sent back.

[Taylor339]

The dealer took it back no questions asked.  They said the poly looked extremely thick which could have caused the cracks. 

I came home with a beautiful 214ce Koa Deluxe.   

[TaylorGirl]

The dealer took it back no questions asked.  They said the poly looked extremely thick which could have caused the cracks. 

I came home with a beautiful 214ce KOA Deluxe. 

Cool. Nice resolution!

[cassidy9914]

WOW! Thats funny. I have a 210DLX perfect condition that I'm selling and I just picked up a 214ce-K DLX. I just switched the chrome tuners for gold Taylor branded tuners it blends nicely with the koa, Now I have to change the strap button to gold. At least you got your situation straightened out and the dealer does the right thing and sent the guitar back to Taylor.

[Frettingflyer]

Congrats on the new 214ce Koa DLX. Those 200 DLX series are some seriously nice guitars at a great price point. Sorry to hear about your first one but glad it was no issue for the dealer and Taylor to make you happy.