« Reply #1 on: October 03, 2016, 09:57:27 PM »
Difficult to say from your description which Humidipak version you got. The older style did not have a 'dowel-and-clip' single pouch that holds two of the Humidipaks inside the sound hole; instead it had (what I call) saddlebags -- two joined pouches that straddled all of the strings. The older saddlebag design was better for acoustic guitars, I think.
If you have the newer version (two separate pouches as opposed to a single pouch with a 'saddlebag' pouch), it sounds like it didn't get packed properly with all of the necessary bits. If you still want to give the Humidipak system a try (and it does work well), you'll need to exchange the one you have for one that's fully equipped. The 'dowel-and-clip' pouch will go down through the strings, but you might have to spread them a bit in order to get it to pass down into the sound hole.

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