Taylor's New Website Q&A

[Shannon McGlathery]

Hi Shannon:

Love the design, but--and I haven't read all the responses so forgive me if I'm repeating--the new site is a nightmare to negotiate on an iPhone.

Bill

You're right. The mobile experience is not great - functional, but frustrating. We're talking about possible solutions.

[Shannon McGlathery]

We have been working on some large behind the scenes projects.

So are you talking about large behind the scenes projects for Taylor?

Yep. Don't want to say more until we are closer to launching them. I'll let you guys know more as soon as I can.

[Shannon McGlathery]

Several times in your Support section you say:

For more information, review Taylor Tech Sheet “Truss Rod Adjustment.”

Yet it's not a hyperlink, and the tech sheet cannot be found.

Example:  String Buzz, Multiple Strings  http://www.taylorguitars.com/blog/taylor-support/string-buzz-multiple-strings

excerpt:

• Truss rod adjustment. Taking all the strings off at once allows the neck to relax. Restringing doesn’t always bring the neck back to exactly where it was. If this is the case, a simple truss rod adjustment will fix it. See our tech sheet on adjusting the truss rod. For more information, review Taylor Tech Sheet “Truss Rod Adjustment.”
• Did you change to a different string gauge or tuning? Either of these can change the amount of tension on the neck, making it backbow and cause buzzing. If this is the case, a simple truss rod adjustment will fix it. For more information, review Taylor Tech Sheet “Truss Rod Adjustment.”

Unless I'm imagining it, it appears you're working on this section right now. It looks different than yesterday. So hopefully you'll address this soon.

Thanks.

Thanks for the heads up. We'll look into it.

[dmccrider]

Hi Shannon, it looks like you guys are doing a great job but I generally feel like the more content there is, the better. I wish you would add some of the old content that used to be available. For instance, showing the pics and specs for pre-2011 "limited edition" guitars would be a good example, they used to be there. Keep up the good work!

[theguitarguru]

Hi Shannon, as a Taylor fan I'm very upset you guys took off all the PDF files of the Wood&Steel magazine that were available online up to the year 2000. Is there any way you guys can post those back again?

[warbears]

Sucks that for some reason Taylor took off the archive pages, where you used to get
specs on the earlier guitars. Now we have to get information, if we can find it on the
internet....we all know the internet is correct, right? 

If you are going to keep Taylor customers, and make new ones it would be a wise move
in my opinion to list the specs (all the specs) on ALL of the guitars from day one.

Mike (trying to become a Taylor customer)

[Nomad]

If you are going to keep Taylor customers, and make new ones it would be a wise move
in my opinion to list the specs (all the specs) on ALL of the guitars from day one.

Mike (trying to become a Taylor customer)

The website needs help. It needs a lot of help. Compared to the old one, the current one is amateurish.

With that said, though, if someone leaves the Taylor fold because of the website, they're leaving for the wrong reason.

[PureTone]

Consistency between the information on the website, Wood and Steel, and the Price List is lacking.

I was considering ordering a 214ce BLK guitar because I had played a 2012 model which I liked very much, but it was sold before I had a chance to make the purchase.

It appears that the 214ce BLK is now made of the same woods as the 114ce, which will likely give the guitar a tone that differs from the 2012 model.

I did not put down a deposit to order one, but I will wait to play a new model before I consider making an investment that size.

[Nomad]

Consistency between the information on the website, Wood and Steel, and the Price List is lacking.

I was considering ordering a 214ce BLK guitar because I had played a 2012 model which I liked very much, but it was sold before I had a chance to make the purchase.

It appears that the 214ce BLK is now made of the same woods as the 114ce, which will likely give the guitar a tone that differs from the 2012 model.

I did not put down a deposit to order one, but I will wait to play a new model before I consider making an investment that size.

I asked my dealer about that. My dealer asked the Rep, and the Rep said that the black 200's will be laminated Maple.

[Jarlaxle]

I asked my dealer about that. My dealer asked the Rep, and the Rep said that the black 200's will be laminated Maple.

Actually saw a video from NAMM re the new Koa 200's and they made it clear that tone wood doesn't matter on laminates, that a Koa 214 will sound just like a rosewood one. 

[Nomad]

I asked my dealer about that. My dealer asked the Rep, and the Rep said that the black 200's will be laminated Maple.

Actually saw a video from NAMM re the new Koa 200's and they made it clear that tone wood doesn't matter on laminates, that a Koa 214 will sound just like a rosewood one.

The point I was making actually had nothing to do with the sound. The point I was making was with regards to the materials used to build the guitars. If they're saying a guitar is made from a particular type or wood, and it's not, that would be problematic for them.

[cedarkoa599]

Can I add one more suggestion?   

I'd love a virtual guitar maker...not sure what you'd call it but where you could plug in your specs like your typical BTO and it would show you what it would look like instantly.

Sure would be nice and would have been helpful when building my BTO!

[Terry]

Thanks for asking! I will echo those who feel the site is a little trickier to get around on, which for a non - Taylor lover, could be challenging. I'd like to see a bit more history retained. I have a 2010 Limited model and I can no longer pull up the specs and info.
Thanks,
Terry

[mauisunset]

Have you thought about adding a guitar archive to the site?  I couldn't find one...though, I didn't spend a lot of time looking.

[jivauk]

+1 for making archive material available.

PDF full specs for older models would be a great help when looking to buy (or sell) guitars that are not in the current catalogue.

I used to read PDF versions of the early 'Wood & Steel' editions online and always meant to save them to my local PC - but I left it too late! Please make them available again.