Being a rare discontinued lefty model, you are in a quandary. Unicorns don't come along every day, and it cannot be easily replaced in kind. Certainly the strings are dead by now, since it was built in 2018, even if they have never been played. Strings last pretty well when untouched, but that makes it even harder to judge tone character. I might very carefully change the strings to something that you know you like. A string change should be OK, but don't do anything to give them an excuse to deny the return - no mods or setup changes. Perhaps call them first to get that string change approved and let them know it is a last step before returning the guitar.
As for humidity, look across the top just below the bridge. There should be some arch (flat top guitars are not truly flat - there is roughly a 40-50 foot radius). A straightedge placed across the lower bout would have maybe 1/8" of clearance on both edges. If it is perfectly flat or if the bridge is sunken below flat, the guitar is dehydrated. If there is 1/4" of space (or more) the top is likely swollen, and that makes the sound suffer. There is a reason the phrase "stuffed full of socks" gets used to describe a very humid guitar. These are general guidelines, so don't get hung up on those exact dimensions.
FWIW I am also in the middle of a similar dilemma. I finally got a custom built [other brand] after waiting nine months for build and delivery. Unlike several other examples of the brand (including a pure stock version of the exact same model) this one came out exceedingly bright. If it were a stock model, I would have boxed it up and shipped it back the next day as unacceptable, but custom orders are not returnable. So I am trying various string types, questing for the mellowest possible string / alloy / gauge combination to best salvage the situation. One possible next step will be to replace the stock Tusq saddle with a bone saddle, but keep the same set of fairly fresh strings on it. Rule #1 for diagnostics is to change only one element at a time. Good luck with your decision, Chris. In the end, some examples of any given model are stellar and some are just duds.