Having recently moved to AZ from MI, we drove to Scottsdale/Tempe for the day. Temps in the high 70s, sunny, (6" of snow in the forecast for MI). Had time so I stopped by Acoustic Vibes Music in Tempe (what a store!), and was lucky enough to meet some people from Taylor who were visiting. What nice people! Talked for a while with Monte and Robin, and they were every bit as nice as all the people we had met previously on the factory tour in El Cajon. Obviously it's a culture that starts at the top and touches everyone there. Great people representing great guitars and a great company!