So far things have gone as planned. Yesterday my phone and doorbell rang almost at the same time Fed Ex at the door and the seller on the phone. Handed the guitar of to Fed Ex then called back my sales engineer. He wanted to know if the guitar had been picked up and said there was a hold on the one they had for me and would ship out when the old one arrived. They have handled this very well and will looking to buy my next new guitar from them. I should expect this type of service from them, I have bought 4 Taylors from them since December '15.