I have not had the pleasure of doing business with these folks. If you want to buy a guitar from them I would make sure you know the return policy. I require a free two or three day approval period before I buy from anybody, and no return(re-stocking)fee. That way if things are not up to your approval as if you were at their store to inspect it, you can return it. The only out of pocket expense that way is the shipping cost. So ask them.