I am a little disappointed (for the first time) in the response I received from Taylor customer service regarding an issue I have with the hard shell case for my 2019 814. Essentially , the hinge in the lower bout of the guitar has failed , separating from the case and causing the top to open fully rather than being restricted to opening to 110 degrees or whatever. Yeah, I get it, sounds trivial , but it is freakin annoying every time I open the case. Yep,the case is 4 years old, but I have asked nothing of it. It has never left my house and all I ask of it is to protect my guitar and keep it humidified. So, this issue is about quality , not guitar case abuse.The Taylor CS rep basically said that there is nothing they can do… out of warrantee … contact a luggage repair shop… here is an online retailer for replacement hinges …
Maybe I am expecting too much , but I have purchased six Taylor’s in 12 years… offer me a replacement case at cost or something … geez.
