Sorry to hear about your unfortunate experience, but from everything I've heard about Taylor, they will make it right. I have a similar playing experience with my HV Mini. I personnally like the stripey finish, as the stripes gradually appeared over several weeks. As for your comment regarding the action, I have three Tecate-made Taylors, and all initially need a truss rod tightening, and a saddle and nut shave. Otherwise, closing that barre F properly is almost impossible, especially on the fly, without getting a "buzz" or a "thup" out of the big E. After set-up on my 114ce, the problem was solved. So the Mini will go in for set-up, too. Hope all works out well for you!