In all fairness, I did play a beautiful new T-5 at the closest Guitar Center to us last month... great action, perfect in appearance, but a pickup/switch problem with that new guitar had two positions on the switch non-functional. I was appalled that the salesman in that store
knew there was a problem with the guitar, but rather than get it fixed, they left it hanging on the wall... up out of reach for all but the tallest. The T-5 is kinda like the ES, but no other new Taylor that I tried had any issue with the ES. Well, there was one that I couldn't get a sound out of at a different Guitar Center... but, it didn't have a 9v battery in it.
Not really a Taylor problem.