I have to agree with the OP ...
I can speak for the black Taylor cases that come with the 300/400 series guitars, of which I have qty-2.
These cases are practically "soft" shell cases, they gouge, scrape, and tear.
I'm not talking about a major 30-city tour loading/unloading, for me it just into and out of the car trunk once or twice per week. Sometimes with other gear, and its usually with other gear that the case(s) get dinged.
Of course that's what the case is for, to protect the guitar, I'm good with that.
But when I find I don't want to take a Taylor guitar out of my house because I don't want the
case to get dinged up, wow. That's just messed up.
I have my Taylor DN4e dread in a SKB type roto-plastic exterior "dread" case. Now *that* case I don't worry about, it's really a hard-shell exterior case that doesn't need special care to transport.
That's one nice thing about the generic "dread" body shape, hard shell cases are abundant and reasonably priced. But, when you get to the Taylor GA/GS/Jumbo shapes, there doesn't seem to be any choices other than the Taylor "soft" hard shell cases.
-Gary K