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Taylor Repair Center Levels

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Earl:
That is what the LKSM was all about.  Large body, heavy strings strings tuned down to C# to rumble.  I put heavy gauge strings (59-14) on my Martin rosewood jumbo J-40 and now tune it down to C or even Bb.  Now THAT rumbles, sounding even better than my Taylor baritone wearing the exact same strings.

I second the opinion that you should look elsewhere.  This "tech" (cannot bring myself to call him a luthier) seems to be unswayed by the facts.....

Guitarsan:

--- Quote from: Jersey tuning on February 09, 2015, 12:59:22 PM ---More caveats. Medium strings on a Taylor 12 tuned to C or C# is OK

--- End quote ---

True enough, I was only assuming standard tuning. Don't you  love the endless permutations?

allengarner:
For Future Reference - Here is the Taylor Service Center guidelines explaining the different levels of certification.

GUITAR TECHNICIAN CERTIFICATION LEVELS
Repair contact certification levels have been established to help customer
service and consumers identify the types of repairs available at a particular
service center. There are four possible levels of technician certification: “Bronze,”
“Silver,” “Silver Plus,” and “Gold.”

Bronze level is set up specifically for employees of Authorized Taylor Dealers,
and is also a starting point for more experienced guitar techs. Our goal at the
Bronze level is to get store employees who are handling the guitars, from
warehouse to the sales floor, familiar with our guitars and basic guitar
knowledge. Shipping damage, humidity education for storing and displaying
guitars, and a few basic adjustments are covered in this online course.

Bronze level training covers:
• Evaluating setups in relation to Taylor factory specifications
• Restringing
• Truss rod adjustments
• Simple parts replacements such as tuning keys and acoustic guitar
saddles
• How to re-putty an NT neck joint
• Identifying humidity-related symptoms
• Identifying shipping damage

Silver level is where most of our service contacts will first be categorized. Here
we focus on NT neck angle adjustments, Expression System® electronics
repairs, and advanced humidity training. Certification comes with the completion
of our online course.

Silver level training covers:
• NT neck angle adjustment
• Diagnosing and repairing Expression System electronics
• Advanced humidity training
• Filing and cleaning nut slots
• Replacing acoustic pickguards
• Intonation

Prerequisites:
• Complete Bronze level
• Have computer access and be able to e-mail photos and forms when
requested

Silver Plus level distinguishes technicians with a few years of history working
with us from those who have recently completed our online Silver course. It also
opens warranty authorization to a small number of more complicated jobs.

Silver Plus level training covers:
• Acoustic bridge removal and re-glue
• Seating and leveling frets
• Nut replacements
• Satin finish repairs

Prerequisites:
• Complete Silver level
• Three or more years of full-time guitar repair experience
• Three or more years of working as a Silver level tech
• May require personal training with Taylor staff
FMIC AUTHORIZED SERVICE CE

Gold level is our highest rating for a certified service center. Gold level
certification requires intensive factory training along with years of full-time,
hands-on repair experience. Gold level technicians will be hand-selected by
Taylor Guitars, and positions will be limited. While we don’t authorize large
warranty jobs such as refrets outside the factory, we will refer major non-warranty
jobs to Gold level techs.

Gold level training covers:
• Partial and full refrets
• Buffing gloss finishes
• Ding repairs
• Classic (pre-NT) neck resets
• Binding repairs
• Advanced humidity diagnosis and humidity-related repairs

Prerequisites:
• Complete Silver Plus level
• Two or more years of working as a Silver Plus level tech
• Five or more years of full-time guitar repair experience
• Minimum of five days of personal training with Taylor staff
• Freestanding high-speed buffer is highly recommended

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