My guess is they can fix whatever was going on, I was basically a bit non-plussed but from what they've talked about it's a pretty wonderful system but they offer a 10 day return policy and didn't question it at all, it's a very secure feeling dealing with them and I knew this going into it. In all I'm much happier with the smaller guitar body, and I liked the sound of both the 214 and GC3 but differently. I think my friend liked the sound of the 214 the best but I've got kind of messed up hearing and that's what I had to please.
It's only been 5 days and I swear this G3 is sounding even better LOL, it's still pretty new to play steel strings and playing sometimes with a pick is a bit startling but I'm working on it, the rest of the time I'm fingerpicking which is still pretty thrilling for me.