Based on my own experience with a new 812ce delivered this week from L.A. Guitars, I think Ted and Helene have such a good relationship with the Taylor factory, and sell so many Taylors, that it is possible they get some of the best product sometimes (relatively speaking----it's all good) , from Taylor. At least I felt like I got something a little extra nice. Mine is not a BTO, but the wood on it is nicer than various Taylors I've seen at Guitar Center (which, again, were all nice).
With or without that, I'd say go ahead and do a deal with them. I'm positive.