Hey William, welcome to the forum!
I agree with Earl 100%.
1. There is no issue that I've ever heard --ever-- of Taylor headstock breaks. Look up Gibson et.al. and you'll see differently. That is straight-up a shipping malady for guit #1.
2. No one ever knows how long guitars have been in a given GC, let alone how they were stored. The nicer GCs have a humidity-controlled room for acoustics, but who knows about this store, or even whether the bass was in a room or sitting in the warehouse drying out for who knows how long. Add to this unknown the winter season where relative humidity is near nil, again potentially adding to the buzz. My point is the same as Earl's: it's a setup thing. And likely easily remedied. Call the factory and they can refer you to an authorized tech who will address the setup, gratis.
Edward