After spending all morning on the phone, crying and cajoling, I finally have an appointment with an authorized Taylor repair person tonight to look at it. I will let you know what I find out.
My experience so far with ordering Taylor instruments online has been a very negative one. After the initial excitement of opening the box, comes the disappointment. I have ordered twice, both from very reputable dealers whom I won't name because they know who they are.
I now have an instrument sitting at the Taylor factory which has to be completely remade, and I have the Mini which who knows what it will need (Taylor service guy on the phone said they might have to send a new neck).
The problem is, if you don't live near the dealer you purchased from you are going to pay shipping costs for repairs even if under warranty, and to find an authorized Taylor repair person locally who can fit you in and who even wants your business at all is very difficult (this may be particular to my location, I don't know.)
From now on, I am only going to buy instruments I have personally played and inspected and can obtain locally. Lesson learned.