Author Topic: From Mad to Sad To Glad  (Read 1719 times)

Minnesotaman

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From Mad to Sad To Glad
« on: August 23, 2016, 06:29:30 PM »
Today I called Taylor support to find out how much to upgrade my 2015 412r to the ES2 pickup. Very reasonable all things considered. Then I asked about the 416e I bought last month. I had to wait for the seller to get it in as it was backordered I ordered one with the ES2. So I wanted to know if that was the pickup in this 2014 build. Gave them the serial number and I was told no it was the 1.3. Now I'm mad that is not what I bought. Then I got sad 'cause I have had this guitar for over 6 weeks and figured I was stuck. So I called up the seller that gives you candy with your guitar and politely explained the issue. I explained the guitar was in MINT condition but not what I ordered. My sales engineer said no problem. they would send me a return label and when they got it they would send me a fresh 2016 perfectly set up all at their expense. I saw the guitar and the grain is almost identical maybe nicer. Now I am glad again! :)

Jscrofani

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Re: From Mad to Sad To Glad
« Reply #1 on: August 23, 2016, 09:05:11 PM »
That is a benefit of buy from a reputable dealer, some thimes the "sweet store" is not always the cheaper way to go but they stand by their business model. I'm thankful I never had any issues with my orders from them but it's nice to have the piece of mind. Glad it worked out for you.

Minnesotaman

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Re: From Mad to Sad To Glad
« Reply #2 on: August 23, 2016, 10:17:46 PM »
That is a benefit of buy from a reputable dealer, some thimes the "sweet store" is not always the cheaper way to go but they stand by their business model. I'm thankful I never had any issues with my orders from them but it's nice to have the piece of mind. Glad it worked out for you.
Only one time have they not matched the lowest price I found and that was on my Fender acoustic amp. I've had no problems with the amp but you are right. For the fifty bucks I saved, I wish I would have bought from them just for the piece of mind.

Craig

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Re: From Mad to Sad To Glad
« Reply #3 on: August 24, 2016, 06:57:31 AM »
I went to a very big sweet shop while I was in Indianapolis, there were lots of lovely confections there :-)
1978 Music Man Sabre II
1980's Charvel Model 6
2014 816ce First Edition
2014 714ce FLTD Sassafras
2014 K24ce with AA top and Gotoh 510 tuners
2016 GS Mini e Koa
2015 Custom GS Mun Ebony and Engelmann Spruce
2017 Avalon A2-20c
And an Eastman Mandolin!

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zeebow

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Re: From Mad to Sad To Glad
« Reply #4 on: August 25, 2016, 10:44:46 AM »
glad to hear.

taylor emailed me a Custom build sheet for my guitar. great company and I'm glad the sweet store was sweet to you and not in hot water lol
1995 912C - englemann/eir
2009 xxxv-p - sitka/madagascar
2010 414ce - sitka/ovangkol (made on my wedding day!)
2011 914ce - cedar/eir
2014 martin 000-28 custom - adi/cocobolo
2017 BTO GC 12 fret - lutz/cocobolo
2019 BTO GC 12 fret - cedar/cocobolo
2019 sheeran w03 - cedar/santos rosewood
2019 lowden s35 12 fret - driftwood cedar/cocobolo
2020 lowden s35 12 fret alpine spruce/madagascar
2023 lowden wee wl-35 12 fret - driftwood cedar/madagascar
2023 martin 00-28 modern deluxe - sitka/eir

Minnesotaman

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Re: From Mad to Sad To Glad
« Reply #5 on: August 25, 2016, 01:30:17 PM »
So far things have gone as planned. Yesterday my phone and doorbell rang almost at the same time Fed Ex at the door and the seller on the phone. Handed the guitar of to Fed Ex then called back my sales engineer. He wanted to know if the guitar had been picked up and said there was a hold on the one they had for me and would ship out when the old one arrived. They have handled this very well and will looking to buy my next new guitar from them. I should expect this type of service from them, I have bought 4 Taylors from them since December '15.