Greetings to All you Taylor Guitar lovers:
My name is Craig, I live in LV, NV, I have many guitars, but only recently got my first Taylor to begin pursuing classical music, e.g., Segovia, Ponce. Well, I found a Mint 214ce-N at a good price. It’s beautiful, but the low E at the 12th Fret was at 4.76 mm off the fretboard. High E about the same. I
Called guitar center because I don’t know who else here in LV can work on Taylor’s (authorized). The attached photos show what their work looks like. I’m appalled that they would even give me my guitar back like this. I’ve never pulled the neck on an acoustic guitar, so is it supposed to look like Gomer the village idiot went at it with a hammer & chisel?? I asked them to fix it so it looked the way it did when it left the factory. All this to lower the action, and that was a failure, too, because it still measured at about 4mm after the tech shimmed it. Am I going to have to demand a new guitar, or will they be able to fix this?? Other worse case scenario, anyone know to whom I can send my guitar to repair it?
Thanks for any advise. Merry Christmas and Happy New Year!
