Hi Folks....
A few weeks back, I purchased an 814ce thru Amazon. The guitar arrived with an unsightly blemish on the Sitka spruce surface....the “blemish” was beneath the lacquer and not natural looking or not what one could consider “bearclawing”. Needless to say I was baffled wondering how in a million years this guitar could get past Taylor’s rigorous QA check before their guitars leave the factory. I was under the impression that Taylor does not allow “seconds” out their door. I then took photos and forwarded them to Taylor’s customer service asking for an explanation. I never received a response even though I sent a number of emails to them..... they clearly elected to remain silent about this situation. Again, I repeatedly asked them for an explanation and they clearly chose to not respond to me. I was not in any way rude....
So needless to say, I am totally disappointed in Taylor Guitars. Amazon did refund the entire payment (xx dollars plus) but that’s not the point. Don’t let anyone tell you different.... Taylor does allow “seconds” or flawed guitars out in the marketplace. If anyone is interested, I’ll send a photo of the inferior 814ce.
$, per forum rules